Frequently Asked Questions

Frequently Asked Questions

Have a question? Find answers to frequently asked questions here.

Products & Ingredients

How can I find my product in my area?

Most of our products can be found by clicking here: https://www.stouffers.com/where-to-buy

How can I be sure my product is prepared correctly in the Conventional oven?

Here are our best tips for success preparing product in a conventional oven:

  • Prepare product from frozen state unless otherwise noted on pack

  • Regularly calibrate your oven to ensure proper temperature

  • Be sure to preheat your oven to specified amount

  • Adjust film/lid as specified

  • Use baking sheet if specified and place baking sheet on center rack if suggested

  • Cook recommended time using a timer

  • Follow any stir/lid steps or heat adjustments if specified throughout the cooking process

  • Carefully remove product from oven after proper cooking time – Will be hot

  • Ensure product reaches appropriate internal temperature as stated on the package instructions

What causes ice crystals to form on top of the product?

Ice crystals occur naturally on frozen product. Excessive ice crystals (a snowy appearance) may result from fluctuations in storage temperature.

Why is the sodium level in your products so high?

We offer a variety of selections with a wide range of sodium levels to meet the desires of all of our consumers.

To learn more about Nestle and our sodium journey click here for our Creating Shared Value Report located at bottom of the page: http://www.nestleusa.com/csv/what-is-csv

What is the difference between sodium and salt?

"Salt" usually refers to table salt, technically known as sodium chloride. Salt contains about 40% sodium and 60% chloride. "Sodium" refers to a specific mineral, which happens to be part of common table salt.

How much sodium is contained in a teaspoon of salt?

One teaspoon of salt contains 2,000 mg of sodium.

Why is the sodium level in your STOUFFER'S® Skillets so high?

We offer a variety of selections with a wide range of sodium levels to meet the desires of all of our consumers.

To learn more about Nestle and our sodium journey click here for our Creating Shared Value Report located at bottom of the page: http://www.nestleusa.com/csv/what-is-csv

What are the round discs in your Skillets?

The round discs in our Skillets are our unique way of delivering our sauce for the product. These discs maintain the flavor and ensure the highest quality.

Packaging Questions

You changed your packaging. Why?

Over the years our menu has expanded to include both the classic recipes you know and love, plus new varieties for new experiences. Our new packaging creates distinct groups of dishes to make it easier for you to explore everything we offer.  From classics to more adventurous flavors, the STOUFFER’S®  menu has you covered!

What are the new segments and how would you describe them?

We’ve divided our menu into groups of dishes that satisfy whatever you’re in the mood for:

  • Classics: Warm familiar favorites that always hit the spot

  • Creative Comforts: Modern day classics that put a new twist on the comfort foods you love

  • Cooking Creations: Inspiring products that help you create dishes your family will love

  • Simply Crafted: Delicious family meals made with real, simple ingredients you feel good about

  • FIT KITCHEN® : Perfect balance of nutritious and delicious dishes designed for your active lifestyle

You’ve changed color-scheme on all of the packaging. How can I find my favorites?

Our new packages have a distinct color-scheme and design to represent each segment:

  • Classics: warm reds and rich brown tones, representing the comfort and warmth of generations of STOUFFER’S® dishes

  • Creative Comforts: light tan and bright purple with a more energetic and fun tone

  • Cooking Creations: light gray and pops of classic STOUFFER’S® red

  • Simply Crafted: earthy green and tan

  • FIT KITCHEN®: shades of gray and slate with punches of black and red

 

When can I find the new packaging in my store?

FIT KITCHEN® and Simply Crafted are already on store shelves now! Use the “Where to Buy” page to find a local retailer near you: https://www.stouffers.com/where-to-buy

Many of the Classics and Creative Comforts varieties have started to hit store shelves in their new packaging, with more to come through 2018. Thank you for joining us on this journey!

Have the recipes changed or only the packaging?

Our existing dishes are the same recipes that you know and love today. We haven’t changed anything about the delicious meal inside, it is just the exterior packaging that is getting a refresh. We hope you continue to enjoy your favorite meals and learn more about the brand through our packaging. Maybe you will even discover something new too!

Can the tray be reused?

The tray should not be reused. It was not designed as a permanent container.

Is the tray recyclable?

Plastic Trays: Check the bottom of plastic trays for a triangle with a number in it. That's the recycling code for the particular type of plastic used in the tray. You can check with your local recycling company to see if they accept that type of plastic.

Flexible pouches used for some STOUFFER'S® products are not considered recyclable due to their different layers of materials. This type of packaging is used to provide necessary barrier properties and properly protect the product.

Aluminum Trays: This package is recyclable where suitable recycling programs exist. Recycling programs for aluminum packaging may not exist in your area.

Paperboard: The paperboard outer carton is recyclable. However, the pressed paper trays are not recyclable. It contains a layer of flexible material that does not allow it to be recycled.

 

I prepared a pouch item in my microwave and the contents splatter all over the interior of my oven. Why?

It is necessary to completely penetrate the pouch as holes can re-seal themselves. It might be necessary to make slightly larger holes when piercing so this will not occur. Always follow the on-pack cooking instructions.

STOUFFER’S® FIT KITCHEN® Questions

What is STOUFFER’S FIT KITCHEN?

STOUFFER’S FIT KITCHEN is a line of satisfying, high protein meals you can feel good about eating. Each meal boasts 20 grams of protein or more within a delicious, contemporary recipe. The key to FIT KITCHEN meals is that they are prepared with a thoughtful combination of macronutrients (protein, fat, and carbs) that help you perform in your actively healthy lifestyle.

What are the varieties of STOUFFER’S FIT KITCHEN meals?

Visit the FIT KITCHEN page to explore all of our varieties https://www.stouffers.com/our-dishes/fit-kitchen/

There’s a pie chart on the front of the package, what does that mean?

The pie chart shows the ratio of calories from protein, carbohydrates and fat in each STOUFFER’S FIT KITCHEN meal. The size of each piece of the pie is calculated using the number of calories per each of these macronutrients: Protein (4 calories per gram), Carbohydrates (4 calories per gram), and Fat (9 calories per gram). The chart is intended to show these are thoughtfully designed dishes.

Where does the meat (beef, chicken, turkey) come from that you use in STOUFFER’S FIT KITCHEN meals?

Most of the beef is sourced in the U.S., but at certain times of the year we also source from Canada, Australia and New Zealand. All meat and poultry in our products is processed in USDA inspected facilities and must pass U.S. food safety regulations (or their equivalents in Canada, Australia and New Zealand) prior to sale.

Do STOUFFER’S FIT KITCHEN meals have preservatives?

Freezing is a natural method of preservation, allowing us to minimize use of added preservatives. STOUFFER’S is on a journey to remove preservatives from many of our recipes.  We currently have over 60 recipes with no preservatives if you’re looking for other options.

How do I prepare STOUFFER’S FIT KITCHEN meals?

Cooking instructions can be found on the back of each package and also on the website. Click on each variety on the FIT KITCHEN page to see cooking instructions and more details about each variety: https://www.stouffers.com/our-dishes/fit-kitchen/

Keep in mind that STOUFFER’S FIT KITCHEN meals are can only be prepared in the microwave oven!

Where can I find STOUFFER’S FIT KITCHEN?

STOUFFER’S FIT KITCHEN meals are available in the Single Serve Entrées freezer section of grocers alongside your other STOUFFER’S favorites.  Visit the “Where to Buy” page to find a grocer near you: https://www.stouffers.com/where-to-buy/

Why are FIT KITCHEN meals more expensive than other single-serve entrees?

STOUFFER’S strives to provide all of our delicious recipes at a fair price. Please keep in mind that more contemporary ingredients and higher levels of real protein are more expensive, just as you may experience in your own grocery shopping.

Preparation Questions

Is it safe to use the product, once thawed?

We do not recommend using any STOUFFER'S® product other than Party Size items if it is thawed. Party Size items may be thawed under refrigeration and prepared. See package for details.

My microwave does not have 50% power. What can I do to microwave your products properly?

50% power is synonymous with power level 5, medium, medium-low, and in some instances, defrost. However, if the microwave has only one setting, you can prepare the product on high for half the amount of time. If the product does not reach the recommended internal temperature stated on the package in that amount of time, continue cooking on high but check after a minute or so to keep it from overcooking.

Why can't I prepare your products in a toaster oven?

We do not recommend using a toaster oven due to the toaster oven's small size and proximity of the heating element to the container.

Why is my STOUFFER'S® pie boiling over?

Your STOUFFER'S® pie is boiling over because there is steam building up within the pie during the cooking process. We recommend using a utensil to further open the slit at the top of the crust before cooking. This should let some of the steam escape and stop the pie from boiling over.

Can I microwave my STOUFFER'S® French Bread Pizza?

You can partially cook your French bread pizza in the microwave and complete cooking in a conventional oven to maintain the crispy bread texture. See package for complete instructions.

Can I prepare your Skillets in a wok, a crockpot or in the oven?

Our Skillets were designed to be prepared in a stove top skillet or in the microwave, as specified on pack.

Can I prepare only one-half of a Skillets package?

Yes, but if you divide the product and do not prepare it all at once, there is a chance that there will be an uneven distribution of the ingredients.

Do I defrost or thaw your Skillets before preparing the package?

Our Skillets were designed to be prepared from a frozen state.

Am I able to cook my STOUFFER'S product in a convection oven?

While we understand some of our consumers require the use of a convection oven, unless otherwise indicated on the package, our test kitchen chefs have found that for the best results our products require the use of a conventional oven or microwave. Therefore, we do not recommend the use of a convection oven to cook Stouffer's products.

Miscellaneous Questions

When did STOUFFER'S® become part of Nestlé?

In 1973.

Do you have coupons available?

We occasionally offer cents-off coupons in local newspapers and through direct mailing programs. In addition, we suggest that you watch for special sales or promotions at your local grocery store.

What is the best way to view your website?

Our website is designed to be viewed with a screen resolution of 1024 x 768 pixels or greater. For the best viewing experience, we recommend you use Internet Explorer 9, Google Chrome, or Mozilla Firefox version 4 or above.

STOUFFER’S® Dinner Club has ended

When did the program end?

STOUFFER’S® Dinner Club ended on 12/31/14.

Why did it end?

We regularly evaluate our programs to ensure the best consumer experience and, based on consumer feedback, we felt STOUFFER’S® Dinner Club was not providing the experience we had hoped for our loyal consumers. We are always looking to develop new and exciting programing for our valued consumers. Follow us on our social channels to keep up-to-date on what the brand is working on.

What does this mean for me?

You will no longer be able to enter and redeem points for rewards and sweepstakes.  At that time the program ended and all points have expired.

Will I be able to redeem my points?

No, you unfortunately will not be able to redeem your points for rewards and great sweepstakes.  All rewards are redeemable while supplies last.

Can my points be transferred to another program?

No, your points from STOUFFER’S® Dinner Club expired 12/31/14. Any remaining, unused points were forfeited at that time. STOUFFER’S® Dinner Club points were only valid for that particular loyalty program.

Will you just give me the cash value of the reward points I have?

Points are non-monetary, so cash cannot be given.

Why wasn’t I notified earlier that the program was ending?

We began to announce the program end date in July of 2014 and published in the official rules and on the website throughout the year.  We also made further attempts to provide this information through landing page banners, email notification and social media announcements.

Will I continue to receive email from STOUFFER’S now that the program has ended?

If you’ve opted in to receive communications from STOUFFER’S you will receive emails from the brand however, if you have opted in to STOUFFER’S Dinner Club only you will no longer receive email.

I still have not received my reward or my reward was damaged/incomplete, what are my options?

All rewards were disbursed late Dec 2014 and should have been received no later than end of March. The program has ended and we can no longer offer rewards (or replacements).

Stouffer’s Urban Bistro FAQs

What is Urban Bistro? How is it different from other Stouffer’s products?

Urban Bistro is a new premium subline from Stouffer’s that offers exciting new recipes, great ingredients and  attributes consumers want (made with organic ingredients, beef raised without added hormones, chicken raised without antibiotics, etc.).

What Urban Bistro flavors are available?

There are 8 varieties available starting in April 2018 (availability and assortment will vary by retailer). 

  • Aged Asiago Lasagna
  • Kentucky Bourbon Chicken
  • Cheddar & Goat Cheese Mac
  • Beer Glazed Meatballs
  • Spicy Tortellini Arrabbiata
  • Smoked Gouda & Chorizo Mac
  • Chicken & Cheddar Grits
  • Spiced Chicken & Couscous 
Is the meat antibiotic free and hormone free for all of the products?

The chicken and pork are raised without antibiotics and all but one of the products containing beef are made with beef that is raised without added hormones. The only exception is Beer Glazed Meatballs, which does NOT have beef raised without added hormones.

Are your gluten free products appropriate for people with Celiac disease?

Yes, our Chicken & Cheddar Grits meal is gluten free. According to the Celiac Research Foundation, people with Celiac disease or gluten sensitivity should adhere to a lifelong diet that is strictly gluten free. We recommend that you consult your physician or other health care professional to provide appropriate diet-related education and counseling.

Do you have any organic/vegetarian options?

We have Cheddar & Goat Cheese Mac, which is made with organic pasta and contains no meat.

Where are the oven directions? Can I use an oven/toaster oven, etc.?

The cooking instruction appear on the side of the product package. These products are microwave only and should not be put in the oven, toaster oven, etc.

Should I thaw them before I cook them?

No, all Urban Bistro products are supposed to be cooked from a frozen state.

Do the products have soy? Other allergens?
Please refer to the ingredient statement on the label of each product because it will contain the most up-to-date and accurate information.
What does this mean: “added colors from natural sources?”

We have no artificial coloring (e.g., FDA certified colors) in the Urban Bistro products, but some have some added coloring from natural sources, such as spices like turmeric, annatto or paprika.

Is there still alcohol present in Beer Glazed Meatballs or Kentucky Bourbon Glazed Chicken? Has all of the alcohol evaporated off in those products during the manufacturing process?

While most of the alcohol cooks off, there may still be some very minor amount remaining in the product, so individuals who avoid alcohol for religious or personal reasons should not consume these products.

Can you tell me more about the specific suppliers called out?

We’re excited to offer the high quality ingredients in the Urban Bistro products. In several cases, we’ve called out the specific supplier to showcase the ingredient even more on the back of the package. Please feel free to check them out on their websites if you’d like to know more about them.

Is the packaging recyclable?

The paper box is recyclable, but you’ll have to check locally for whether the plastic tray, when rinsed, is accepted at recycling centers in your locality.

Why is the packaging blue?

It is still part of the Stouffer’s line, but we wanted it to stand out on shelf and show the consumers that Stouffer’s is truly doing something new and different.

Stouffer’s Complete Family Meal Kit FAQs

What is Complete family meal kits? How is it different from other Stouffer’s products?

Complete family meal kits give you everything you need to make a delicious family meal in one box, pre-chopped and pre-measured. Vegetables, protein, whole grains or potatoes, and a tasty sauce are all individually packaged and frozen. Since the kit is pre-prepped and planned, you just take care of the cooking. Even weeknights when you only have 25 minutes you can cook a meal that you’ll feel good about serving your family.

What Complete family meal kits flavors are available?

There are 4 varieties available starting in August 2018 (availability and assortment will vary by retailer). 

  • Roasted Tuscan Style Chicken
  • Braised Pork with BBQ Sauce
  • Sesame Chicken
  • Beef & Broccoli
Where can I buy Complete family meal kits?

Complete family meal kits will be available to retailers across the U.S., starting August 1, 2018; however, availability will vary by retailer. See our website for up to date availability near you! Please feel free to ask your local grocery store about on-shelf timing for these items. Kroger and Walmart will offer product beginning in October 2018.

Why are Complete family meal kits more expensive than other Stouffer’s products?

They comprise Stouffer’s new premium subline. These dishes cost more to make and therefore have a higher price.

Is the meat antibiotic free and hormone free for all of the products?

The chicken and pork are raised without antibiotics and the beef is raised without added hormones.

Are your gluten free products appropriate for people with Celiac disease?

Complete family meal kits are not labeled as gluten free. According to the Celiac Research Foundation, people with Celiac disease or gluten sensitivity should adhere to a lifelong diet that is strictly gluten free. We recommend that you consult your physician or other health care professional to provide appropriate diet-related education and counseling.

Do you have any organic/vegetarian options?

Not at this time

Where are the cooking instructions?

Cooking instructions are listed in 2 locations on the box, on the side panel and on the inner flap. You can also find it in product detail page on www.stouffers.com

Should I thaw them before I cook them?

No, all Complete family meal kits products are supposed to be cooked from a frozen state.

Do the products have soy? Other allergens?

Please refer to the ingredient statement on the label of each product because it will contain the most up-to-date and accurate information.

Are all of the ingredient statements “clean?”

You can see for yourself that the ingredient statements list a lot of the same ingredients that you would use at home. The line has no artificial preservatives. Feel free to look at the ingredient labels yourself!

Do any of the Complete family meal kits products contain artificial preservatives?

No artificial preservatives are used.

Is the packaging recyclable?

The paper box is recyclable, but you’ll have to check locally for the plastic bags as some recycle centers will accept it and others will not.

Why is the packaging so large?

We needed a large box to fit all individual pouches of ingredients. It is made of sturdy corrugated cardboard to prevent damage during shipping.