- Product & Ingredients Questions
- Packaging Questions
- Preparation Questions
- General Dinner Club Program Questions
- Dinner Club Registration and Login Questions
- My Dinner Club Account Questions
- Dinner Club Code and Code Entry Questions
- Dinner Club Points Questions
- About the Dinner Club Rewards Catalog
- Dinner Club Hub Questions
- About Dinner Club Sweepstakes Items
- Dinner Club Shipping and Fulfillment Questions
- Technical Questions
- Miscellaneous Questions
1 Products & Ingredients Questions
1.1 What causes ice crystals to form on top of the product?
Ice crystals occur naturally on frozen product. Excessive ice crystals (a snowy appearance) may result from fluctuations in storage temperature.
1.2 The polyunsaturated, monounsaturated and saturated fat grams do not add up to the total fat grams on the package. Where are the "missing" fat grams?
The fat listed on our package accounts for all of the fat in the product, including the polyunsaturated, monounsaturated and saturated fat. However, the three fats may not add up to the total because the balance is made up of unclassified fats such as triglycerides, glycerol and trans-fatty acids.
1.3 Why is the sodium level in your products so high?
We offer several selections and a wide range of sodium levels to meet the desires of all of our consumers. If you feel the sodium level in our STOUFFER'S® items is too high, you may want to consider our LEAN CUISINE® line of products.
1.4 What is the difference between sodium and salt?
"Salt" usually refers to table salt, technically known as sodium chloride. Salt contains about 40% sodium and 60% chloride. "Sodium" refers to a specific mineral, which happens to be part of common table salt. It is sodium, not salt, which is usually studied in relation to health issues.
1.5 How much sodium is contained in a teaspoon of salt?
One teaspoon of salt contains 2,000 mg of sodium.
1.6 Why is the sodium level in your STOUFFER'S® Skillets so high?
We offer several selections and a wide range of sodium levels to meet the desires of all of our consumers. If you feel the sodium level in these items is too high, you may want to consider other STOUFFER'S products.
1.7 What are the round discs in your Skillets?
The round discs in our Skillets are our unique way of delivering our sauce for the product. These discs maintain the flavor and ensure the highest quality.
2 Packaging Questions
2.1 Can the tray be reused?
We do not recommend that the tray be reused because it was not designed as a permanent container.
2.2 Is the tray recyclable?
Aluminum Trays: This package is recyclable where suitable recycling programs exist. Recycling programs for aluminum packaging may not exist in your area.
Paperboard: The paperboard outer carton is recyclable. However, the pressed paper trays are not recyclable. It contains a layer of flexible material that prevents recyclability
Plastic Trays: Check the bottom of plastic trays for a triangle with a number in it. That's the recycling code for the particular type of plastic used in the tray. You can check with your local recycling company to see if they accept that type of plastic
Flexible pouches used for some STOUFFER'S® products are not considered recyclable due to their different layers of materials. This type of packaging is used to provide necessary barrier properties and properly protect the product.
2.3 I prepared a pouch item in my microwave and the contents splatter all over the interior of my oven. Why?
It is necessary to completely penetrate the pouch as holes can re-seal themselves. It might be necessary to make slightly larger holes when piercing so this will not reoccur.
3 Preparation Questions
3.1 Is it safe to use the product, once thawed?
We do not recommend using any STOUFFER'S® product other than Party Size items if it is thawed. Party Size items may be thawed under refrigeration and prepared. See package for details.
3.2 My microwave does not have 50% power. What can I do to microwave your products properly?
50% power is synonymous with power level 5, medium, medium-low, and in some instances, defrost. However, if the microwave has only one setting, you can prepare the product on high for half the amount of time. If the product is not done in that amount of time, continue cooking on high but check after a minute or so to keep it from overcooking.
3.3 Why can't I prepare your products in a toaster oven?
Our Product Development personnel do not recommend using a toaster oven due to the toaster oven's small size and proximity of the heating element to the container.
3.4 Why is my STOUFFER'S® pie boiling over?
Your STOUFFER'S® pie is boiling over because there is steam building up within the pie during the cooking process. Our Product Development personnel recommend using a utensil to further open the slit at the top of the crust before cooking. This should let some of the steam escape and stop the pie from boiling over.
3.5 Can I microwave my STOUFFER'S® French Bread Pizza?
We recommend partially cooking your French bread pizza in the microwave and complete cooking in the oven to maintain the crispy bread texture. See package for complete instructions.
3.6 Can I prepare your Skillets in a wok, a crockpot or in the oven?
Our Skillets were designed to be prepared in a skillet or in the microwave.
3.7 Can I prepare only one-half of a package of Skillets?
If you divide the product and do not prepare it all at once, there may be a chance that there will be an uneven distribution of the ingredients.
3.8 Do I defrost or thaw your Skillets before preparing the package?
Our Skillets were designed to be prepared from a frozen state.
4 General STOUFFER'S® DINNER CLUB Program Questions
4.1 What is the STOUFFER'S® Dinner Club?
The STOUFFER'S® Dinner Club is a program where you earn Dinner Club points by purchasing specially-marked packages of STOUFFER'S® single-serve products, and then use your points to redeem for items in the catalog. There are no codes in our bagged products, such as STOUFFER'S Skillets.
- Each specially-marked package contains a unique code that is printed on the inside of the STOUFFER'S® box, and is worth 20 points.
- Based on the number of codes submitted, the associated Dinner Club points will be deposited into your account. You can collect points and use them to redeem for items in the catalog. Click here for other ways to earn points now.
- Please note that your points can expire, and the STOUFFER'S® Dinner Club may cease to operate at some point in the future. Please review emails from STOUFFER'S Dinner Club to stay on top of any changes we might make to Dinner Club.
4.2 Which STOUFFER'S® products have Dinner Club codes printed on them?
Click here to find participating products.
4.3 Where do I find the Dinner Club code?
The 12-digit Dinner Club code is printed on the inside back panel of the STOUFFER'S® single-serve package.
4.4 Are there any special rules for participation?
Yes. This promotion is open to STOUFFER'S® Dinner Club members who are legal residents of the 50 United States, 18 years of age or older. Joining Dinner Club is free. See the STOUFFER'S® Dinner Club Rules for complete details.
4.5 When is the program ending?
STOUFFER'S® Dinner Club ends 12/31/14; you can enter your points and redeem until that date.
4.6 Why is the program ending?
We regularly evaluate our programs to ensure the best consumer experience and have found the current Dinner Club does not offer everything we would like to provide our loyal STOUFFER'S® consumers. We are developing new and exciting programing for our valued consumers. Stay tuned for the details.
4.7 What does this mean for me?
You can still enter and redeem points for rewards and sweepstakes until 12/31/14. At that time the program will end and all points will expire.
4.8 Will I be able to redeem my points?
Yes, you will be able to redeem your points for rewards and great sweepstakes until 12/31/14. All rewards are redeemable while supplies last.
4.9 What if the reward I want is out of stock and I have no interest in any of the other catalog rewards?
You can use your points to enter some great sweepstakes in the catalog.
4.10 Can my points be transferred to another program?
No, points accumulated are only valid within the Dinner Club program.
4.11 Can I transfer my points to a friends or family members existing account?
We're sorry, but points are non-transferrable.
4.12 Can I buy points to get enough points for the reward I want?
No; points are not for purchase however; you can enter packaging codes until 12/31/14.
4.13 Will you just give me the cash value of the reward points I have?
Points are non-monetary but you can redeem for other rewards or enter sweepstakes within the catalog.
4.14 Why wasn't I notified earlier that the program was ending?
We began to announce the program end date in July of 2014 and published in the official rules and on the website throughout the year. We also made further attempts to provide this information through landing page banners, email notification and social media announcements.
4.15 Will I continue to receive email from Stouffer's after the program ends?
If you've opted in to Stouffer's you will receive communication from the brand however, if you have opted in to Stouffer's Dinner Club you will no longer receive email.
4.16 Why does registration end on 11:59:59 pm EST on 9/30/14?
The STOUFFER’S® Dinner Club registration will end 11:59:59 pm EST on 9/30/14 to ensure give all members an opportunity to participate prior to program end.
4.17 I am already a member, so what does the STOUFFER’S® Dinner Club registration ending mean to me?
Current members can continue to enter codes and redeem for items until the program end date of 12/31/14. After that time, your codes will expire, so any rewards redemptions need to be made by then.
5 Registration and Log-in Questions
5.1 How can I register for the STOUFFER'S® Dinner Club?
Click here to register.
5.2 What if I forget my STOUFFER'S® Dinner Club user ID or password?
Your user ID is the email address you entered at registration. Click here if you forgot your password.
5.3 How do I log in to participate?
Click here to log in.
5.4 Who can I contact to help me if I'm having trouble registering or logging into the Dinner Club site?
Click on the contact us link for assistance.
5.5 Can I have multiple STOUFFER'S® Dinner Club accounts?
No. There is a limit of one account per person, per e-mail address.
5.6 I have a Stouffers.com account. Can I use the same email address and password?
Yes, log in using your email address and password you use for Stouffers.com, and accept the Dinner Club rules to participate.
5.7 I'm already registered for STOUFFER'S® Dinner Club, but I have a new e-mail address. Can I still log in using my old address?
You can still log in, but you must use the e-mail address that you registered with originally. To update this address once you are logged in:
- Go to the profile information page
- Follow the directions to update your new e-mail address
6 My Dinner Club Account Questions
6.1 How do I know how many STOUFFER'S® Dinner Club points I have in my account?
After you've logged in, your STOUFFER'S® Dinner Club point balance will always be displayed on the bottom of the "My Account" area on the top left of the page. You may also view your Dinner Club point balance at any time by visiting the my account page of the promotional site.
6.2 How are Dinner Club points deducted from My Account?
If you redeem your points for an item in the catalog or a sweepstakes entry, the associated number of points for that item will be deducted from your account.
6.3 How do I change my account information?
Log in, go to the my account page of the promotional site and click update profile. You can change any of the personal information entered at registration.
6.4 How do I update my e-mail address?
Log in, go to my account page of the promotional site. Click update profile and follow the directions to enter and update your account with your new e-mail address.
6.5 How do I opt out of STOUFFER'S® Dinner Club messages I am receiving?
Log in, go to the my account page of the promotional site. Click update profile and uncheck the box that says "STOUFFER'S® Dinner Club news and announcements." Please note that you cannot opt out of receiving e-mail notifications reminding you of your password, when requested, as well as certain other transaction email to inform you of any changes to the club.
6.6 My point balance seems wrong. What should I do?
Sometimes your computer's cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, and log back in.
If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.
7 Code and Code Entry Questions
7.1 Where can I enter my STOUFFER'S® Dinner Club codes?
Log in on the STOUFFER'S® Dinner Club home page; and click on "Enter Codes".
7.2 How do I enter codes?
After registering or logging in to the promotional site, click on "Enter Codes" and enter the codes you find inside your STOUFFER'S package into the box that's provided, and then click on the "Submit" button. Once you've submitted the codes, the associated number of Dinner Club points will be deposited into your account.
7.3 Do I need to enter the code exactly as it appears inside the package?
Yes. Enter the characters and digits in the same order as they appear inside the package. If your code includes dashes, please input all dashes. Codes are not case sensitive.
7.4 Is there a limit on how many codes I can enter?
Yes, There is a maximum limit of 10 codes you may enter per day.
7.5 What do I do if I cannot read the code or if the code is destroyed when I open the package?
Contact Us for customer service. Customer service will provide you with instructions for how to proceed. Hold on to the defective code since you may need to return it.
7.6 Is it necessary to keep the package after I have entered the code on the Web?
NESTLÉ®/STOUFFER'S® reserves the right to request that any participant, bidder or winner forward the original packages with the codes representing the points deposited in the Dinner Club Account.
7.7 What do I do if I receive a coupon from a retailer with "PIN unavailable" printed on it?
Contact Us. Customer service will provide you with instructions for how to proceed.
7.8 I received a package without a code. What do I do?
- Confirm you purchased a participating Dinner Club product
- Click here and provide the name of your entrée and UPC or timestamp to customer service and they will provide you with instructions on how to proceed.
7.9 I'm locked out of entering codes and cannot proceed. What should I do?
There is a maximum limit of 10 codes you may enter per day, please try again tomorrow. If you are locked out and have NOT put in the maximum number of codes, contact us.
7.10 When I try to enter my codes, I receive an error message. What am I doing wrong?
The following are some tips on how to enter your codes:.
- Each code can be entered only once.
- If a code includes dashes, input as dashes.
- Be careful not to include spaces.
- There is a limit of 10 code entries per day.
- Codes will not include the letter O or the number 0. These are most likely C's or D's.
- B's can look like 8's and the other way around.
- G's can look like 6's and the other way around.
- H's can look like K's and the other way around.
- You get 10 tries to enter a code correctly before receiving an error message; after that, you will be blocked from entering codes for 24 hours.
- You must choose an entrée for each code entered. If you can't remember the entrée or it's not listed as an option, choose "cannot find product" at the bottom of the menu.
7.11 I got an error message saying that my Dinner Club code had already been entered. What do I do?
If you entered your Dinner Club code and received the following message: "The code you entered has already been entered", please check to see if the code has been entered into your account by clicking on "My Account" and then "Lifetime Points Earned". This will display your code entry history.
If you did not enter this code previously, please click here. Customer Service will provide you with instructions on how to proceed.
8 STOUFFER'S® Dinner Club points questions
8.1 What are STOUFFER'S® Dinner Club points?
Dinner Club points are used in the STOUFFER'S® Dinner Club to redeem for great prizes. The points are deposited into your online account when you enter codes from packages of STOUFFER'S® single-serve products. Dinner Club points have no cash value.
8.2 Where do I use my Dinner Club points?
You can use your points in our catalog to redeem for great rewards.
8.3 Can I convert my Dinner Club points into cash?
Sorry. Dinner Club codes and their corresponding points have no cash value. You may use Dinner Club points only within the STOUFFER'S® Dinner Club Program.
8.4 Can I share my points with other program participants?
No, points can only be used by the account that the codes were entered into.
8.5 My point balance seems wrong. What should I do?
Sometimes your computer's cache (this is short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, open a new browser window, and log back in. If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.
9 About the Dinner Club Rewards Catalog
9.1 What is the STOUFFER'S® Dinner Club reward catalog?
STOUFFER'S Dinner Club is a virtual catalog where you can view the assortment of rewards that can be redeemed by using your Dinner Club points.
9.2 How long will the STOUFFER'S® Dinner Club reward catalog last?
The reward catalog will end on December 31, 2013 at 11:59 p.m. ET, or later if extended by Sponsor, subject to promotion terms and conditions. While active, the catalog will include a variety of items for which you may redeem points. We have some items in the catalog for only a limited time, or have only a limited number of the items. Therefore, if you see something you are interested in and have the points for, it's wise to redeem for it at that time.
9.3 How do I know if I have enough points to redeem a reward item?
Your account balance will be displayed on the bottom of the "My Account" area on the top left of the page when you are logged in.
If you do not have enough points to redeem for an item, the redeem button will not display.
9.4 Can I redeem reward items and have them sent to someone else?
The mailing address in your account profile is the default address used to mail rewards. Once you redeem a reward, you will have the opportunity to send a redeemed item to someone else during the shipping process. Pease note that changing the profile address in your account will not update the shipping address for previous redemptions and the shipping address cannot be changed after it has been submitted. Reward items can be delivered to U.S. street addresses only. Sorry, we cannot ship to PO Boxes.
9.5 Is there a limit to the number of reward items I can redeem in a day?
If you have enough points to redeem the reward items, there is no limit by day. However, certain reward items have limitations that will be described within the reward details. Sweepstakes entries are limited to 5 per day.
9.6 How do I get my reward?
There are two types of rewards in the catalog:
Physical goods: branded merchandise and coupons
Digital goods: unique codes that can be redeemed for items
Physical goods are shipped in the mail; digital goods are emailed to the email address linked to your Dinner Club account.
There are also sweepstakes that run for a period of time, generally a month. If you are a winner of a sweepstakes, you will be notified via the email associated with your Dinner Club account.
9.7 When can I expect to receive my reward item?
After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 10-12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail. Click here to contact us if you still have not received your reward.
10 Dinner Club Hub Questions
10.1 What is the STOUFFER'S® Dinner Club Hub?
The STOUFFER'S Dinner Club Hub is the place to find exclusive monthly offers for our Dinner Club members. Each month, a new offer will appear in the Hub. It could be a coupon, bonus codes, or something else! So make sure to check your STOUFFER'S Dinner Club Hub when you log in to see what is waiting for you.
10.2 I was offered 2 free codes. Where are they?
Your Welcome codes are located in your Dinner Club Hub. Simply click Special Offers link to find your codes.
10.3 How often will I be getting coupons?
There will be a new offer in the STOUFFER'S Dinner Club Hub each month. We will not be giving coupons out every month, but there will be other great opportunities like double points, discounts on catalog items and more!
10.4 How long will my offer be available?
Offers will be changed around the first of each month, so don't wait until it is too late for you to take advantage!
10.5 How many coupons can I get from this offer?
Not every monthly offer will feature a coupon, but when they do, coupons will be limited to one per member.
10.6 What do I need to install the coupon printer?
Coupons.com has two different versions that support Windows computers and Macintosh computers. Please visit their site for more information, and what browsers they support here.
10.7 How do I print my coupon using Coupons.com?
Once you have successfully downloaded the correct version of the coupon printer, all you need to do is make sure your printer is on and connected to the computer, verify that there is paper, and then click on "Print Coupons" and they will be sent to the printer you have listed as your default.
10.8 The coupon won't print for me.
The Coupons.com FAQ page can help if you're having issues printing. Click here or contact their customer service team here: Coupons.com Customer Service.
10.9 I don't have a printer. How can I get my coupon?
You can click on the "Help" link on Coupons.com to have a coupon mailed to you. If you have questions, please contact Coupons.com at the following link: Coupons.com Customer Service.
11 About Dinner Club Sweepstakes Items
11.1 What are Sweepstakes items?
You may see items in the catalog that indicate, "Enter to Win". You may redeem your points for entries, up to the maximum allowable entries each day, for your chance to win these rewards. To learn more visit STOUFFER'S® Dinner Club here. No purchase necessary.
11.2 How will I know if I've won a Sweepstakes item?
At the end of each entry period, we'll have a random drawing of all eligible entries to find our winner. If you win, you'll be contacted via e-mail with the great news! To learn more visit STOUFFER'S® Dinner Club here. No purchase necessary.
11.3 How many times can I enter for a Sweepstakes reward every day?
You may redeem for up to 5 entries per prize, per day. If you don't have any points, you may also enter mail in your entries; an alternate method of entry is outlined in the Sweepstakes Rules. To learn more visit STOUFFER'S® Dinner Club here. No purchase necessary.
11.4 If I don't win one of the Sweepstakes items, will I get my points back?
No, the points you spend are considered redeemed toward entries for the sweepstakes and are therefore nonrefundable. To learn more visit STOUFFER'S® Dinner Club here. No purchase necessary.
12 Dinner Club Shipping and Fulfillment Questions
12.1 How long will it take to receive items won or redeemed from STOUFFER'S® Dinner club?
Catalog Items: After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 10-12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail. Click here to contact us if you still have not received your reward.
Sweepstakes Winners: If you are a winner, you will be contacted after the drawing with the great news! Please allow 10-12 weeks from the conclusion of the Sweepstakes for delivery.
12.2 Do I have to pay shipping and handling costs for items?
No. Shipping and handling costs will not apply to items redeemed in the catalog or won in a sweepstakes.
12.3 Can a reward be returned or exchanged?
Unfortunately, rewards are not returnable or exchangeable.
12.4 Can you ship my reward to a Post Office Box?
Rewards may not be shipped to Post Office Box addresses.
The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.
You will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.
Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
13 Technical Questions
13.1 What are browser cookies?
Cookies help you stay logged in to a Web site by storing a small amount of information about your session. Cookies must be enabled to participate in this program. If you are not familiar with how to enable cookies on your browser, click on "Help" in the menu bar of your browser and search under "cookies".
13.2 Do I need to have browser cookies turned on to participate?
Yes. If your browser is not set to accept cookies, you will not be able to participate in the promotion.
13.3 How do I turn on browser cookies?
If you are not familiar with how to enable cookies on your browser, check with the manufacturer of your particular browser or click on "Help" in the menu bar of your browser and search under "Cookies."
14 Miscellaneous Questions
14.1 When did STOUFFER'S® become part of Nestlé?
14.2 Do you have coupons available?
We occasionally offer cents-off coupons in local newspapers and through direct mailing programs. In addition, we suggest that you watch for special sales or promotions at your local grocery store.
14.3 What is the best way to view your website?
Our website is designed to be viewed with a screen resolution of 1024 x 768 pixels or greater. For the best viewing experience, we recommend you use Internet Explorer 9, Google Chrome, or Mozilla Firefox version 4 or above.
If you have other questions, please Contact us.