Questions about our Products or Ingredients
What causes ice crystals to form on top of the product?
Ice crystals occur naturally on frozen product. Excessive ice
crystals (a snowy appearance) may result from fluctuations in
storage temperature.
The polyunsaturated, monounsaturated and saturated fat grams do
not add up to the total fat grams on the package. Where are the
"missing" fat grams?
The fat listed on our package accounts for all of the fat in the
product, including the polyunsaturated, monounsaturated and
saturated fat. However, the three fats may not add up to the total
because the balance is made up of unclassified fats such as
triglycerides, glycerol and trans-fatty acids.
Why is the sodium level in your products so high?
We offer several selections and a wide range of sodium levels to
meet the desires of all of our consumers. If you feel the sodium
level in our STOUFFER'S® items is too high, you may want to
consider our LEAN CUISINE® line of products.
What is the difference between sodium and salt?
"Salt" usually refers to table salt, technically known as sodium
chloride. Salt contains about 40% sodium and 60% chloride. "Sodium"
refers to a specific mineral, which happens to be part of common
table salt. It is sodium, not salt, which is usually studied in
relation to health issues.
How much sodium is contained in a teaspoon of salt?
One teaspoon of salt contains 2,000 mg of sodium.
Why is the sodium level in your STOUFFER'S® Skillets so
high?
We offer several selections and a wide range of sodium levels to
meet the desires of all of our consumers. If you feel the sodium
level in these items is too high, you may want to consider our LEAN
CUISINE® Skillets.
What are the round discs in your Skillets?
The round discs in our Skillets are our unique way of delivering
our sauce for the product. These discs maintain the flavor and
ensure the highest quality.
Questions About our Packaging
Can the tray be reused?
We do not recommend that the tray be reused because it was not
designed as a permanent container.
Is the tray recyclable?
Our trays are made from CPET, a crystallized form of PET
(polyethylene terephthalate), and are marked with SPI code #1. PET
is used for such packaging as plastic soda bottles. Unfortunately,
the current weak recycling market for colored PET means that the
opportunity to recycle this tray does not exist for a substantial
majority of consumers in the U.S. We chose this type of tray for
our STOUFFER'S® frozen entrees because of its superior performance
in both conventional and microwave oven environments.
I prepared a pouch item in my microwave and the contents
splatter all over the interior of my oven. Why?
It is necessary to completely penetrate the pouch as holes can
re-seal themselves. It might be necessary to make slightly larger
holes when piercing so this will not reoccur.
Questions About Preparation
Is it safe to use the product, once thawed?
We do not recommend using any STOUFFER'S® product if it is
thawed.
My microwave does not have 50% power. What can I do to
microwave your products properly?
50% power is synonymous with power level 5, medium, medium-low,
and in some instances, defrost. However, if the microwave has only
one setting, you can prepare the product on high for half the
amount of time. If the product is not done in that amount of time,
continue cooking on high but check after a minute or so to keep it
from overcooking.
Why can't I prepare your products in a toaster oven?
Our Product Development personnel do not recommend using a
toaster oven due to the toaster oven's small size and proximity of
the heating element to the container.
Why is my STOUFFER'S® pie boiling over?
Your STOUFFER'S® pie is boiling over because there is steam
building up within the pie during the cooking process. Our Product
Development personnel recommend using a utensil to further open the
slit at the top of the crust before cooking. This should let some
of the steam escape and stop the pie from boiling over.
Can I microwave my STOUFFER'S® French Bread Pizza?
We do not recommend preparing this product in the microwave. It
will not have the normal crispy, crunchy texture you will expect.
However, you might try our LEAN CUISINE® French Bread pizza and our
LEAN CUISINE® Cafe Classics pizza which are specifically packaged
to be prepared in the microwave.
Can I prepare your Skillets in a wok, a crockpot or in the
oven?
Our Skillets were designed to be prepared in a skillet or in the
microwave.
Can I prepare only one-half of a package of Skillets?
If you divide the product and do not prepare it all at once,
there may be a chance that there will be an uneven distribution of
the ingredients.
Do I defrost or thaw your Skillets before preparing the
package?
Our Skillets were designed to be prepared from a frozen
state.
Miscellaneous Questions
When did you become part of Nestlé?
In 1973.
Do you have coupons available?
We occasionally offer cents-off coupons in local newspapers and
through direct mailing programs. In addition, we suggest that you
watch for special sales or promotions at your local grocery
store.
What is the best way to view your website?
Our website is designed to be viewed with a screen resolution of
1024 x 768 pixels or greater. For the best viewing experience, we
recommend you use Internet Explorer 9, Google Chrome,
or Mozilla
Firefox version 4 or above.