FAQs

We gathered answers to the most common questions we're asked so they're easy to find.

1.
Products & Ingredients Questions
1.1.
What causes ice crystals to form on top of the product?

Ice crystals occur naturally on frozen product. Excessive ice crystals (a snowy appearance) may result from fluctuations in storage temperature.

1.2.
The polyunsaturated, monounsaturated and saturated fat grams do not add up to the total fat grams on the package. Where are the "missing" fat grams?

The fat listed on our package accounts for all of the fat in the product, including the polyunsaturated, monounsaturated and saturated fat. However, the three fats may not add up to the total because the balance is made up of unclassified fats such as triglycerides, glycerol and trans-fatty acids.

1.3.
Why is the sodium level in your products so high?

We offer several selections and a wide range of sodium levels to meet the desires of all of our consumers. If you feel the sodium level in our STOUFFER'S® items is too high, you may want to consider our LEAN CUISINE® line of products.

1.4.
What is the difference between sodium and salt?

"Salt" usually refers to table salt, technically known as sodium chloride. Salt contains about 40% sodium and 60% chloride. "Sodium" refers to a specific mineral, which happens to be part of common table salt. It is sodium, not salt, which is usually studied in relation to health issues.

1.5.
How much sodium is contained in a teaspoon of salt?

One teaspoon of salt contains 2,000 mg of sodium.

1.6.
Why is the sodium level in your STOUFFER'S® Skillets so high?

We offer several selections and a wide range of sodium levels to meet the desires of all of our consumers. If you feel the sodium level in these items is too high, you may want to consider other STOUFFER'S products.

1.7.
What are the round discs in your Skillets?

The round discs in our Skillets are our unique way of delivering our sauce for the product. These discs maintain the flavor and ensure the highest quality.

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2.
Packaging Questions
2.1.
Can the tray be reused?

We do not recommend that the tray be reused because it was not designed as a permanent container.

2.2.
Is the tray recyclable?

Aluminum Trays: This package is recyclable where suitable recycling programs exist. Recycling programs for aluminum packaging may not exist in your area.

Paperboard: The paperboard outer carton is recyclable. However, the pressed paper trays are not recyclable. It contains a layer of flexible material that prevents recyclability

Plastic Trays: Check the bottom of plastic trays for a triangle with a number in it. That's the recycling code for the particular type of plastic used in the tray. You can check with your local recycling company to see if they accept that type of plastic

Flexible pouches used for some STOUFFER'S® products are not considered recyclable due to their different layers of materials. This type of packaging is used to provide necessary barrier properties and properly protect the product.

2.3.
I prepared a pouch item in my microwave and the contents splatter all over the interior of my oven. Why?

It is necessary to completely penetrate the pouch as holes can re-seal themselves. It might be necessary to make slightly larger holes when piercing so this will not reoccur.

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3.
Preparation Questions
3.1.
Is it safe to use the product, once thawed?

We do not recommend using any STOUFFER'S® product other than Party Size items if it is thawed. Party Size items may be thawed under refrigeration and prepared. See package for details.

3.2.
My microwave does not have 50% power. What can I do to microwave your products properly?

50% power is synonymous with power level 5, medium, medium-low, and in some instances, defrost. However, if the microwave has only one setting, you can prepare the product on high for half the amount of time. If the product is not done in that amount of time, continue cooking on high but check after a minute or so to keep it from overcooking.

3.3.
Why can't I prepare your products in a toaster oven?

We do not recommend using a toaster oven due to the toaster oven's small size and proximity of the heating element to the container.

3.4.
Why is my STOUFFER'S® pie boiling over?

Your STOUFFER'S® pie is boiling over because there is steam building up within the pie during the cooking process. We recommend using a utensil to further open the slit at the top of the crust before cooking. This should let some of the steam escape and stop the pie from boiling over.

3.5.
Can I microwave my STOUFFER'S® French Bread Pizza?

You can partially cook your French bread pizza in the microwave and complete cooking in the oven to maintain the crispy bread texture. See package for complete instructions.

3.6.
Can I prepare your Skillets in a wok, a crockpot or in the oven?

Our Skillets were designed to be prepared in a skillet or in the microwave.

3.7.
Can I prepare only one-half of a package of Skillets?

If you divide the product and do not prepare it all at once, there may be a chance that there will be an uneven distribution of the ingredients.

3.8.
Do I defrost or thaw your Skillets before preparing the package?

Our Skillets were designed to be prepared from a frozen state.

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4.
Stouffer’s Dinner Club has ended.
4.1.
When did the program end?

STOUFFER’S® Dinner Club ended on 12/31/14.

4.2.
Why did it end?

We regularly evaluate our programs to ensure the best consumer experience and have found the current Dinner Club does not offer everything we would like to provide our loyal Stouffer’s consumers.  We are developing new and exciting programing for our valued consumers.  Stay tuned for the details.

4.3.
What does this mean for me?

You will no longer be able to enter and redeem points for rewards and sweepstakes.  At that time the program ended and all points have expired.

4.4.
Will I be able to redeem my points?

No, you unfortunately will not be able to redeem your points for rewards and great sweepstakes.  All rewards are redeemable while supplies last.

4.5.
Can my points be transferred to another program?

No, points accumulated are only valid within the Dinner Club program.

4.6.
Will you just give me the cash value of the reward points I have?

Points are non-monetary but you can redeem for other rewards or enter sweepstakes within the catalog.

4.7.
Why wasn’t I notified earlier that the program was ending?

We began to announce the program end date in July of 2014 and published in the official rules and on the website throughout the year.  We also made further attempts to provide this information through landing page banners, email notification and social media announcements.

4.8.
Will I continue to receive email from Stouffer’s now that the program has ended?

If you’ve opted in to Stouffer’s you will receive communication from the brand however, if you have opted in to Stouffer’s Dinner Club you will no longer receive email.

4.9.
Why is the program ending, when we love it so much?

We regularly evaluate our programs to ensure the best consumer experience and have found the current Dinner Club does not offer everything we would like to provide our loyal Stouffer’s consumers.  We are developing new and exciting programing for our valued consumers.  Stay tuned for the details.

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5.
Miscellaneous Questions
5.1.
When did STOUFFER'S® become part of Nestlé

In 1973.

5.2.
Do you have coupons available?

We occasionally offer cents-off coupons in local newspapers and through direct mailing programs. In addition, we suggest that you watch for special sales or promotions at your local grocery store.

5.3.
What is the best way to view your website?

Our website is designed to be viewed with a screen resolution of 1024 x 768 pixels or greater. For the best viewing experience, we recommend you use Internet Explorer 9, Google Chrome, or Mozilla Firefox version 4 or above.

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